privacy policy 

1. General:

This privacy policy (“Privacy Policy”) addresses the privacy rights regarding the collection, use and protection of the information provided by the Customers, Drivers & Vehicle Owners("you", "your", "users") to ULA ("Our", "Us", "We", " ULA ") while registering your account with us.

You may register at our mobile application. We have copyright over this Privacy Policy. Use by third parties, even by way of extract, for any purposes is not allowed. Infringements may be subject to legal action.

1.1. We value the trust you place & we insist upon the highest standards for user information privacy. Please read the following statement to learn about our information gathering and dissemination practices.

1.2. By using our service, you impliedly agree that we can collect, disclose, share and use your information in accordance with the terms of this Privacy Policy. You agree to be bound by the terms and conditions of this Privacy Policy.

2. Information Collected:

2.1. As a condition precedent to availing of our services, you shall be required to register on our mobile application. For the purpose of registration, we may require you to provide certain sensitive personal information, which includes all information that can be linked to a specific user to identify an individual as a user. You may provide such Personal Information at your sole discretion, however in case you wish to avail our services, it shall be mandatory for you to provide such information.

 

Personal Information may include the following:

2.1.1. Your name, email address, contact number if you are a customer.

2.1.2. Your name, contact number, photo copy, license copy, aadhar copy, police verification certificate        copy and whatever necessary if you are a driver.

2.1.3  Your name, contact number, email address, vehicle registration certificate copy, insurance copy, permit copy, vehicle photo copy, registered GST number and whatever necessary if you are a vehicle owner.

2.1.4. Any details that may have been voluntarily provided by you for availing our services. Photo copies should be attached digitally in the forms wherever provided.

2.2. In addition to the Personal Information, certain information may be collected from you at the time you visit the Site or during your participation in any promotion sponsored by us or any surveys that you complete through the Site or through mobile application or based on our request. This data may include:

 

2.2.1. Details of your visits to our mobile application, including but not limited to, location data and other communication data, whether this is required for our own purposes or otherwise.

2.2.2. The transactions that you either conduct with us or with any third party through our site or mobile application.

2.2.3. Other information associated with the interaction of your mobile with our application.

2.3. When you use the Site, ULA servers (which may be hosted by a third party service provider) may collect information directly or indirectly and automatically about your activities on the Site by way of cookies, web beacons or web analytics. This anonymous information is maintained distinctly and is not linked to the Personal Information you submit to ULA and shall not be used to identify your ULA Account.

2.3.1. Web beacons are graphic image files embedded in a web page that provides information from the user’s browser. This allows us to monitor and ascertain the number of users of the Site, and other purposes as may be required by us.

2.3.2. Web analytics are services provided by third parties in connection with a website. We may use such services to find usability problems in order to make the Site easier to use. These services do not collect information that has not been voluntarily provided by you. Accordingly, these services do not track your browsing habits. The information shared through these services will not identify you or your Account.

2.3.3. Mobile application analytics are services provided by third parties in connection with a mobile application and we may use such services to find usability problems in order to make the application easier to use. These services do not collect usage information that has not been voluntarily provided by you.

2.4. Any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any law for the time being in force shall not be regarded as Personal Information within this Privacy Policy.

2.5. The Personal Information as aforesaid is essential to provide the services offered by ULA. You shall ensure that all the information, including but not limited to the Personal Information, provided by you is true, correct, complete and genuine in all respects. You shall at all times have access to the information provided and shall ensure to amend/correct such information at the earliest. If found to be inaccurate or deficient in its content. We shall not be responsible for the authenticity of the Personal Information provided. In no event shall we be liable for any losses that you may incur due to the inaccurate or deficient information or Personal Information provided by you to us.

3. Use of the Information:

3.1. The information collected from you shall be used for the following purposes only:

(a) to operate and administer the Ula Account and to continually improve our services;

(b) to facilitate your usage;

(c) to respond to your inquiries or fulfil your requests for information about the various services;

(d) to provide you with information about our services and to send you information, materials, and offers;

(e) to send you important information regarding changes in terms and conditions, policies and/or other administrative information;

(f) to send you surveys and other advertisement and awareness communications that we believe may be of interest to You;

(g) to help you address your problems including addressing any technical problems;

(h) to conduct internal reviews, analytics and data analysis;

 

(i) to provide your information for scrutiny to any statutory, regulatory or any other governmental authority or any other agency as advised by the government or any judicial body or as may be required by law for the time being in force;

(j) to manage disputes that may arise as a consequence of the provision of services to you;

(k) to detect and protect against error, fraud, phishing and other criminal and illegal activity;

(l) to enforce our terms and conditions;

(m) to enhance security;

(n) for sharing the information with third parties including but not limited to entities providing payment gateway solutions in order to enhance the services provided to you; and to create statistical information, statistical analysis, credit scoring, or for any other purpose that will help in providing you with optimal and high-quality services.

 

4. Phishing:

“Phishing” is an attempt to steal personal details and financial account details from a user. Such “Phishers” use fake emails to lead users to counterfeit websites where the user is tricked into entering their personal details such as credit card numbers, passwords, PIN etc. Please abstain from providing your details on such websites and immediately report such requests to us at support@ulacabs.org. We shall not be held responsible for any loss, damage etc. caused to you by responding to such emails and sharing information with unknown parties.

 

5. Disclosure of Information:

5.1. We shall not be liable for disclosure of the Personal Information when done in accordance with this Privacy Policy or after otherwise obtaining your prior permission.

5.2. By using our mobile application,  you consent to the collection, transfer, use, storage and disclosure of Your information as described in this Privacy Policy. You hereby expressly authorize us to share your information. We may disclose your information to our employees, consultants, affiliates,  associates, subsidiaries, merchants and other persons with whom we are required to share such information as per applicable laws and on a need to know basis. We may share information with third parties where you have expressed an interest in receiving information about their goods/services. 

5.3. However we may disclose the personal data or any other information collected from you to any statutory, lawful enforcement body, regulatory body or court if we are under a duty to do so or required by law to disclose or share your personal data or any other information collected from You.

5.4. We may further use your information in an aggregate form to ascertain the usage of the mobile application, for development and strategic plans etc. Please note, that in such use of information, no individual user shall be identified separately.

5.5. In order to prevent money laundering activities and comply with applicable regulations, we may report suspicious transactions to law enforcement agencies. You hereby grant us the right to share your information with such law enforcement agencies in the event of any activity that may seem suspicious in our sole discretion. In the event we notice any suspicious activity by using our service, we may, without prior intimation to you: (1) report such instance to the law enforcement agency and share all relevant information that may be required for investigation; (2) suspend your account during the period of investigation.

 

6. Security:

6.1. We strive to ensure the security, integrity and privacy of your personal information and to protect your personal information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to Your Personal Information.

6.2. We reserve the right to conduct a security review at any time to verify your identity. You agree to provide us all the information that we request for the security review. If you fail to comply with any security request, we reserve the right to terminate your account immediately and prohibit your access to use the service.

6.3. We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive your Personal Information.

6.4. Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for any loss, damage or misuse of your personal information, if such loss, damage or misuse is attributable to any event that is beyond our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.

 

7. Link to Other Sites:

7.1. Our Site and mobile application may provide links to other sites. These links are provided for your convenience only and the provision of these links does not mean that sites are related or associated with us. Please note that these sites have their own terms of use and privacy policies. You should check their privacy policy before submitting any information with them. We neither guarantee the content and the security of those sites, nor do we endorse using such sites.

7.2. We may have certain features on our site and mobile application, which may be hosted by third parties. Your interaction with such features shall be governed by the terms and privacy policy of such third parties as may be applicable.

7.3. We shall not be responsible for any loss, damage, claim or expense caused as a result of you accessing these third party sites and features.

 

8. User Discretion:

You can always choose not to provide information and in such cases, if the information required is classified as mandatory, you may not be able to avail the services, or access the Site or mobile application, feature or content either in part or in full.

 

9. Communications:

9.1. We may contact you via the e-mail address and phone number as provided by you. You may also receive system-generated transactional e-mails such as invoices, monthly reports, features of our services, offerings etc.

9.2. You hereby expressly consent to receive communications from us through your registered phone number and/or e-mail id. You agree that any communication so received by you from us will not amount to spam, unsolicited communication.

 

10. Revision of the Privacy Policy:

10.1. This Privacy Policy is subject to change at any time without prior notice to you, and ULA does not bear responsibility for updating you on the same. Any changes will be effective upon posting of the revisions on the site.

10.2. Unless otherwise specified by us, revised policy will take effect automatically and be binding on and from the day they are posted on our official website “www.ulacabs.org”. By continuing to access and/or use the services, you will be deemed to have agreed to accept and be bound by such revised policy. If you do not agree to the revised policy, You should discontinue accessing our services and terminate your account. Please go through the Privacy Policy from time to time to be informed about any changes that may have been made.

 

11. Grievances:

We shall address your grievances with respect to processing of information provided in relation to this Privacy Policy in a time bound manner. Your grievances will be redressed in a timely manner and within one month from the date of receipt of grievance. You can mail your grievances to support@ulacabs.org

 

12. Governing law and dispute resolution:

This Privacy Policy shall be governed by and construed in accordance with the laws of India. All disputes in relation to the Privacy Policy will be adjudicated exclusively before a competent court in India.

©ULA2018